Customers are the lifeblood of any business whether it is sales or services. As an owner or manager it is your job to make sure this relationship remains healthy. There are several ways to do that. The quality of your service or product will greatly impact your ability to increase your client base and grow your business. It is also important to consider the needs of the customer first and address those needs in the most efficient and effective manner. Employing the services of a live answering service Oklahoma professionals recommend can do that.
Everyone has suffered through the challenge of getting a real human being on the line when they call a toll free number. After punching numerous buttons in response to automated prompts, they are told the call volume is unusually high and are invited to leave a number or stay on the line. The impression this leaves on a customer is that you don't value her time or her business. When a courteous adult responds, customers appreciate the effort you made to accommodate them.
For many businesses being available twenty-four hours a day, seven days a week is important. This is especially true for those who deal with emergencies. Customers who are stranded on the side of a road with a flat tire in the middle of the night do not want to hear a recorded message giving them the hours of operation. They need an actual human being with solutions.
It is also frustrating for customers to call a business only to speak to someone they can't understand. English speaking customers need phone assistance from those fluent in English. The same is true of clients of other nationalities. Having to repeat themselves, or constantly asking the representative to repeat herself, is not good customer service. If you have professionals who can speak to someone in their native language, you will have a grateful customer.
Nothing is more irritating to most customers than to call a hot line and get connected to someone who can't, or won't, give them a straight answer. A slow computer or one that has to be rebooted is not the customer's problem. He has called to get answers to his problems not be subjected to a conversation about your representative's. Professional answering services know your customers' needs come first.
If you advertise a product online, on television, or on the radio, you need people who answer the phone when someone calls to place an order. Online sales can be automated. Most people expect that. Those who choose to pick up the phone may not want to give sensitive information to a recording.
If you are a company that offers clients technical support, you must have experienced and knowledgeable individuals answering calls. They should know your product inside and out and be able come up with a solution for the client that works and is understandable.
Most people have gotten used to the idea they may not be able to talk to a real human being when they contact a company. The majority would much rather have that option though. Companies sensitive to the needs of their customers succeed more often than not.
Everyone has suffered through the challenge of getting a real human being on the line when they call a toll free number. After punching numerous buttons in response to automated prompts, they are told the call volume is unusually high and are invited to leave a number or stay on the line. The impression this leaves on a customer is that you don't value her time or her business. When a courteous adult responds, customers appreciate the effort you made to accommodate them.
For many businesses being available twenty-four hours a day, seven days a week is important. This is especially true for those who deal with emergencies. Customers who are stranded on the side of a road with a flat tire in the middle of the night do not want to hear a recorded message giving them the hours of operation. They need an actual human being with solutions.
It is also frustrating for customers to call a business only to speak to someone they can't understand. English speaking customers need phone assistance from those fluent in English. The same is true of clients of other nationalities. Having to repeat themselves, or constantly asking the representative to repeat herself, is not good customer service. If you have professionals who can speak to someone in their native language, you will have a grateful customer.
Nothing is more irritating to most customers than to call a hot line and get connected to someone who can't, or won't, give them a straight answer. A slow computer or one that has to be rebooted is not the customer's problem. He has called to get answers to his problems not be subjected to a conversation about your representative's. Professional answering services know your customers' needs come first.
If you advertise a product online, on television, or on the radio, you need people who answer the phone when someone calls to place an order. Online sales can be automated. Most people expect that. Those who choose to pick up the phone may not want to give sensitive information to a recording.
If you are a company that offers clients technical support, you must have experienced and knowledgeable individuals answering calls. They should know your product inside and out and be able come up with a solution for the client that works and is understandable.
Most people have gotten used to the idea they may not be able to talk to a real human being when they contact a company. The majority would much rather have that option though. Companies sensitive to the needs of their customers succeed more often than not.
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