VoIP Offers Businesses Alternative Telecommunications Solutions

By Kimberly Watson


Competing in the modern global business environment is tough. Competition is fierce and only those companies that remain on the edge of their fields, that are innovative and that delight their customers can hope to thrive and survive. Consumers have become much more demanding because they have more choices. They do not want to wait when they need to communicate and companies with poor communication systems are in trouble. However, with VoIP, businesses can find other telecommunications solutions.

The use of the internet to conduct communications is as old as the internet itself, but it never really caught on in the beginning. This was because internet connectivity was rather limited and slow in the beginning. Things have changed, however, and fast, reliable internet connections can be made just about anywhere in the world. Subsequently, the popularity of VoIP has soared and keeps increasing every day.

Many companies are not just investigating VoIP because it offers superior communications. Global financial problems are also making it necessary for companies to look at ways in which to cut cost without compromising their service in any way. It is no wonder that the popularity VoIP has grown so spectacularly. It offers the best of both worlds, much lower cost and vastly improved communication efficiency, making it increasingly attractive.

VoIP clients do not only save on their monthly phone bills. There are also significant savings to be had because these systems require only one single central installation, with the software hosted by the service provider. This means that there is no need for telephone operators or to maintain switchboard systems at every branch or location where the company operates. These savings can mount up to hundreds of thousands of dollars.

Then there is the fact that VoIP systems truly free users from their desks. With traditional systems, users have to be physically present at a telephone extension in order to make or receive calls. This is not the case with internet systems. Users can access the system from anywhere in the world, allowing them to move around freely without ever missing an important call. This ability can have a major impact on productivity levels.

Users also love the fact that they are not restricted to the use of a single device to access the system. They can use any device that can connect to the internet. Every user account is stored in the cloud and is therefore available to the user and authorised system managers regardless of where they are or what device they are using to access the system. This truly renders the old fashioned work station obsolete.

Those that became used to handy features such as voice mail and call holding offered by traditional systems will still enjoy those features but they will get much more than that. VoIP systems are feature rich and all the features are designed to enhance productivity and to make life easier for users. New users will quickly learn to love the voice to fax and email features and the ability to arrange voice or even video conferences.

It seems that there is no doubt that the future of communication lies in VoIP. One can only guess what ongoing research will produce in the years to come. One thing is for certain and that is that VoIP is here to stay.




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